General Manager
Chasing Tails Pet Farm Chasing Tails Pet Farm Bon Aqua, TN Bon Aqua, TN Full-time Full-time $46,238 - $55,684 a year $46,238 - $55,684 a year 18 hours ago 18 hours ago 18 hours ago Chasing tails pet farm dog daycare, boarding, training, grooming and transportation services has an immediate opening for an energetic, organized, business-minded Leader to help grow and drive the business.
About you:
You love dogs.
You're fast paced, self-driven with a strong sense of urgency.
You're organized and detail oriented.
You thrive when you have multiple challenges on your plate.
You like meeting and interacting with new people.
You like to work with others and build a teamwork consensus You're lively, enthusiastic and a very strong communicator.
If this is you, we have a GM spot for you! About Us:
Chasing tails pet farm is a free range facility for dogs.
Our primary goal is to be the best secondary home for our furry friends.
We take pride business structure and are ever growing, adding new play structures, shade sails, turf and training yards.
Duties/
Responsibilities:
Drives new leads and lines of business for all locations utilizing marketing KPIs to reach new customers.
Oversees lead follow-up and meet and greet and lead contact via the front desk team.
Develops front desk team to proactively look for opportunities for up-selling and using dog Evaluations to grow revenue Manages social media posts for all stores and individual media pages with guidance from the Marketing Manager.
Serves as community liaison and builds the brand via grassroots efforts with vets, shelters, local community groups.
Participates in promotional activities or events to promote their location.
Oversees all hiring, onboarding and employee management for their locations, including training compliance.
Maintains optimum staffing levels and labor costs for their assigned location.
Creates and manages the schedule for all location employees.
Monitors the playrooms and knows all dogs in the facility to ensure safety and appropriate daily assignments.
Maintains a clean and safe environment utilizing cleaning protocols to ensure our facilities are the cleanest in the industry, to provide an exceptional experience for our pets and their parents.
Maintain and update cleaning schedule, along with holding themselves and team accountable to the safety and cleaning standards.
Dismisses dogs proactively with ongoing behavior issues and monitors action plans to retain those with minor issues.
Manages groomers and trainers (if applicable) including quality control of work, safety, schedules and client records.
Maintains controllable expenses within budgetary constraints including forecasting, tracking and ordering supplies, minimizing payroll, and actively look for ways to maximize efficiency.
Communicates any concerns or needs to franchise owner proactively and partnering after attempting to resolve issues.
Strives for the highest level of satisfaction for our pets, pet parents, and teams.
Performs all other duties as assigned such as Run our transportation van Required Skills/Abilities:
Excellent verbal and written communication skills.
Strong business acumen and sales driven.
Excellent interpersonal and customer service skills.
Excellent organizational skills and attention to detail.
Strong analytical and problem-solving skills.
Strong supervisory and delegation skills.
Thorough understanding of principles and methods used to promote, display, and sell products and services.
Committed to the success of the team and not just as an individual.
Proficient with Microsoft Office Suite or related software and POS systems.
Physical Requirements:
Prolonged periods of standing, walking and moving around the playrooms and outside.
Must be able to lift up to 50 pounds at times.
Customer Service and Presentation:
As the General Manager, you are responsible to work with all customers and team members to ensure our customer experience sets the highest standards and satisfaction of our customers.
Maintains a neat and organized Front Desk team and area at all times.
This includes holding a team to professional clean dress.
Sets the example for the team o the 3 S's (smile, story, and satisfaction) and holds them accountable to internal and external customer service standards.
Keeps the team members engaged in their duties.
Strive for high customer review ratings! ENJOY your team! GROW your team! And PLAY to your fullest potential Financial Administrative:
Manages groomers, trainers, and kennel techs, including quality control of work, safety, schedules, and client records Utilizes training opportunities for the team such as dog injuries, billing issues, or customer complaints Maintains controllable expenses within budgetary constraints including forecasting, tracking and ordering supplies, minimizing payroll, and actively looking for new ways to maximize efficiency Develops team in up-selling and using dog evaluations to grow revenue Communications any concerns or needs to District Manager proactively and partnering after attempting to resolve issues Work with team to assure our Quality of Care sets the standards for dog care Team Management:
Creates staffing schedule and helps monitor daily schedules Maintains optimum staffing and development with all employees Leads by example by coaching all on contributing to a positive team-oriented culture Delivers performance reviews and gives employees positive acknowledgment when due! Help coach the staff Onboard all employees and insure each employee has the correct amount of training Clean and Safe Environment- to ensure our furry friends are always in a safe and clean environment we take pride in working as a team to get all the nitty gritty complete.
Maintain and update cleaning schedule, along with holding themselves and team accountable to the Dogtopia's safety and cleaning standards.
Inventory Management of cleaning, dog and First aid supplies.
Dismisses dogs proactively with ongoing behavior issues and monitors action plans to retain those with minor issues.
Job Type:
Full-time Pay:
$46,237.
96 - $55,684.
43 per year
Benefits:
Employee discount Flexible schedule Paid time off Paid training Experience level:
2 years Shift:
Day shift Evening shift Morning shift Night shift Weekly day range:
Monday to Friday Weekends as needed Ability to commute/relocate:
Bon Aqua, TN 37025:
Reliably commute or planning to relocate before starting work (Required) License/Certification:
Driver's License (Preferred) Shift availability:
Day Shift (Preferred) Night Shift (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
About you:
You love dogs.
You're fast paced, self-driven with a strong sense of urgency.
You're organized and detail oriented.
You thrive when you have multiple challenges on your plate.
You like meeting and interacting with new people.
You like to work with others and build a teamwork consensus You're lively, enthusiastic and a very strong communicator.
If this is you, we have a GM spot for you! About Us:
Chasing tails pet farm is a free range facility for dogs.
Our primary goal is to be the best secondary home for our furry friends.
We take pride business structure and are ever growing, adding new play structures, shade sails, turf and training yards.
Duties/
Responsibilities:
Drives new leads and lines of business for all locations utilizing marketing KPIs to reach new customers.
Oversees lead follow-up and meet and greet and lead contact via the front desk team.
Develops front desk team to proactively look for opportunities for up-selling and using dog Evaluations to grow revenue Manages social media posts for all stores and individual media pages with guidance from the Marketing Manager.
Serves as community liaison and builds the brand via grassroots efforts with vets, shelters, local community groups.
Participates in promotional activities or events to promote their location.
Oversees all hiring, onboarding and employee management for their locations, including training compliance.
Maintains optimum staffing levels and labor costs for their assigned location.
Creates and manages the schedule for all location employees.
Monitors the playrooms and knows all dogs in the facility to ensure safety and appropriate daily assignments.
Maintains a clean and safe environment utilizing cleaning protocols to ensure our facilities are the cleanest in the industry, to provide an exceptional experience for our pets and their parents.
Maintain and update cleaning schedule, along with holding themselves and team accountable to the safety and cleaning standards.
Dismisses dogs proactively with ongoing behavior issues and monitors action plans to retain those with minor issues.
Manages groomers and trainers (if applicable) including quality control of work, safety, schedules and client records.
Maintains controllable expenses within budgetary constraints including forecasting, tracking and ordering supplies, minimizing payroll, and actively look for ways to maximize efficiency.
Communicates any concerns or needs to franchise owner proactively and partnering after attempting to resolve issues.
Strives for the highest level of satisfaction for our pets, pet parents, and teams.
Performs all other duties as assigned such as Run our transportation van Required Skills/Abilities:
Excellent verbal and written communication skills.
Strong business acumen and sales driven.
Excellent interpersonal and customer service skills.
Excellent organizational skills and attention to detail.
Strong analytical and problem-solving skills.
Strong supervisory and delegation skills.
Thorough understanding of principles and methods used to promote, display, and sell products and services.
Committed to the success of the team and not just as an individual.
Proficient with Microsoft Office Suite or related software and POS systems.
Physical Requirements:
Prolonged periods of standing, walking and moving around the playrooms and outside.
Must be able to lift up to 50 pounds at times.
Customer Service and Presentation:
As the General Manager, you are responsible to work with all customers and team members to ensure our customer experience sets the highest standards and satisfaction of our customers.
Maintains a neat and organized Front Desk team and area at all times.
This includes holding a team to professional clean dress.
Sets the example for the team o the 3 S's (smile, story, and satisfaction) and holds them accountable to internal and external customer service standards.
Keeps the team members engaged in their duties.
Strive for high customer review ratings! ENJOY your team! GROW your team! And PLAY to your fullest potential Financial Administrative:
Manages groomers, trainers, and kennel techs, including quality control of work, safety, schedules, and client records Utilizes training opportunities for the team such as dog injuries, billing issues, or customer complaints Maintains controllable expenses within budgetary constraints including forecasting, tracking and ordering supplies, minimizing payroll, and actively looking for new ways to maximize efficiency Develops team in up-selling and using dog evaluations to grow revenue Communications any concerns or needs to District Manager proactively and partnering after attempting to resolve issues Work with team to assure our Quality of Care sets the standards for dog care Team Management:
Creates staffing schedule and helps monitor daily schedules Maintains optimum staffing and development with all employees Leads by example by coaching all on contributing to a positive team-oriented culture Delivers performance reviews and gives employees positive acknowledgment when due! Help coach the staff Onboard all employees and insure each employee has the correct amount of training Clean and Safe Environment- to ensure our furry friends are always in a safe and clean environment we take pride in working as a team to get all the nitty gritty complete.
Maintain and update cleaning schedule, along with holding themselves and team accountable to the Dogtopia's safety and cleaning standards.
Inventory Management of cleaning, dog and First aid supplies.
Dismisses dogs proactively with ongoing behavior issues and monitors action plans to retain those with minor issues.
Job Type:
Full-time Pay:
$46,237.
96 - $55,684.
43 per year
Benefits:
Employee discount Flexible schedule Paid time off Paid training Experience level:
2 years Shift:
Day shift Evening shift Morning shift Night shift Weekly day range:
Monday to Friday Weekends as needed Ability to commute/relocate:
Bon Aqua, TN 37025:
Reliably commute or planning to relocate before starting work (Required) License/Certification:
Driver's License (Preferred) Shift availability:
Day Shift (Preferred) Night Shift (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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